Frequently Asked Questions

Everything you need to know about your Sweets Kendamas order.

How long does shipping take?

Domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days depending on customs processing.

What is your return policy?

We offer a 30-day return window for all unused products in their original packaging. Please note that for hygiene and quality reasons, kendamas that have been played with or show signs of wear cannot be returned.

How do I track my order?

Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Are your products handmade?

Many of our premium kendamas feature hand-painted tamas and are designed by professional players to ensure the highest quality weight distribution and playability.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping rates and estimated delivery times will be calculated at checkout based on your specific destination.